HOW ADICLUB WORKS
FAQ
This is your chance to get inside and unlock the best of adidas. Earn points to level up and gain access to amazing rewards, including Hype Access, Early Access to Products, adiClub Exclusives, Special Events, Runtastic Premium, Points-only rewards and more. Best of all, it's easy and free to join.
- It’s free to join.
- Simply sign up by downloading the adidas app and completing your adiClub profile.
- You can also sign up at adidas website, in all adidas stores or on adidas Runtastic app: adidas Running
- You can join without downloading the apps, but to get the full experience, usage through the apps is recommended.
- Without the apps, you won’t be able to add points when making a purchase in store, and access to certain rewards will be restricted.
- You earn level points for everything you do as an adiClub member.
- You can't spend them, but the more you earn, the closer you get to the next level and even more benefits.
- All Level points expire 365 days after earning them (example: if you earned Level Points on June 9, 2022, they will expire on June 30, 2023).
- This period will always finish at the end of the month.
- A notification will be sent to you before your points expire. Level Points cannot be transferred between members. Level Points have no cash value and cannot be exchanged for cash.
- Levels can also expire.
- If you do not maintain the number of points required for your level after 12 months, you will be downgraded one level in the membership programme.
- In order to requalify, you must earn the correct number of points for your level.
- The number of points that you will need to requalify depends upon your level.
- The requalification period starts on the date you reach a new level and ends 12 months later, always at the end of the month. Every point that you earn after your last level entry will accumulate toward valid requalification points for your level.
- One balance is for points that help you level up in adiClub.
- The other balance is for points that you can spend on newly introduced benefits.
- These balances might have different amounts of points depending on how much you earn or spend.
Please login to your personal adiClub account to find an overview of your points and levels.
- There are a number of ways you can spend your Points to Spend using the adidas app: spend them on discount vouchers, contribute to good cause or invest them into best experiences or partner offers of your choice.
- The amount of points you need to spend per reward is indicated in the adidas app. Stay tuned for more to come.
No. Spending your Points to Spend will not affect your level and you can only spend the available number of points.
Please login to your personal adiClub account to find an overview of your points and levels.
- To reward our most loyal members, there will be more adiClub benefits for those who earn points on a regular basis.
- Points to Spend will expire, on a rolling basis and to the end of the Calendar month, 12 months after your last purchase or activity that earned you Points to Spend. But because all good things must come to an end, any Points to Spend can only be retained for a maximum period of 36 months - towards the end of the month - before they expire automatically.
Example:
- If you earned Points to Spend on 1 January 2022 and 10 January 2022, all your Points to Spend will be saved until end of January 2023.
- However, if you made a purchase on 21 June 2022 and earned some more Points to Spend, all your Points to Spend will be available for 12 months after that purchase until the end of June 2023.
- The Points to Spend earned in January 2022 will in any case not be available anymore after the end of January 2025.
Yes. Currently, you can only spend your Points to Spend for discount vouchers. We will be continuously introducing new offers on adidas.co.za. Until then, download the adidas app and get the best out of adiClub.
Usually, you can use your discount voucher on the adidas app, on adidas.com and in our Retail Stores.Please read the terms & conditions of your voucher.
Usually, vouchers are valid for 60 days. Please read the terms & conditions of your voucher.
Unfortunately, no. However you can use your voucher within 60 days days after purchase. You can subscribe to our newsletter to not miss the opportunity of your benefit.
No. Unfortunately, points contributions are not tax deductible.
Yes. Please go to your adiClub profile and click on MEMBERSHIP HISTORY to see all movements on your points accounts.
No. Not yet. However, you can contribute for good causes of your choice as often as you want.
No. Withdraws are not possible.
It might come back. Please check it out on a regular basis.
- If you do not receive a partnership voucher code either directly after your purchase or in your adiClub profile under voucher section or via email, please contact adidas Consumer Service.
- If have a voucher code and it does not work on the website of our partner, please contact our partner's Consumer Service.
No. You can't return a partnership voucher and get your points back.
No. Unfortunately neither voucher nor point transfers are possible.
You can find your current point balance and membership level via the adidas app or by logging in and checking the ‘My Account’ section at adidas website.
Currently, adiClub members can only earn points on adidas own-brand products and services.