DELIVERY ENQUIRIES
 

DELIVERY DELAY NOTICE

Please note that due to high volumes, we are experiencing a temporary delay in shipping orders and processing returns. Thank you for your patience and understanding.

For any queries, please contact our customer service team at service@za.onlineshop.adidas.com or (+27) 086-000-1004.

How do i check my order or delivery status?

TRACK YOUR ORDER STATUS
Check the status of your order via the order tracker. All you need is your order number and email address.

TRACK YOUR DELIVERY STATUS
Track your parcel by following the link in your Shipment Confirmation email. This would be sent as soon as your parcel is shipped. You can find your order number in your order history or in the email we sent you to confirm the order. If you still can't find it, contact us at
Orders placed during public holidays will be processed on the following working day in South Africa.

what should i do if i received the wrong product?

If you placed your order from our online shop and received the wrong product, please contact us and we'll help you with the return and refund process. If you received a product that's the wrong size, you can return the product to us and re-order at our helpdisk contact us.

What should I do if I haven't received my package?

First, make sure you check the delivery times for the product type of your orders and then check the status of your order with the order tracker. Alternatively, please contact our helpdesk

Why can't you ship my order?

There are a few reasons that can keep us from being able to ship your order. Here are a few possible causes: The product(s) you ordered are out of stock. You live in a remote area, and we cannot deliver there. You a PO box as your specified delivery address. Unfortunately, we are not able to deliver to PO boxes, because our deliveries need to be signed upon receipt. A payment issue might have occurred when you placed the order.

How long does delivery take?

The delivery time depends on your delivery address and when you place your order.
 

Express Delivery (2-3 business days)
Only certain main centre areas qualify, and orders must be placed before 14:00 on a working week day.

 

Standard Delivery (3-5 business days)
All orders over R600* qualify for free delivery, please see the delivery fee calculated at checkout if your order is below R600. Applicable to all areas within South Africa. Please note that some bulky items may only be available on Standard Delivery.

 

Main centres (delivery within 3-5 working days)
Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley

 

Outlying areas (delivery within 5-7 working days)
Outlying areas (delivery within 5-7 working days) All orders over R600* qualify for free delivery, please see the delivery fee calculated at checkout if your order is below R600. Applicable to all areas within South Africa.

Note: a day refers to a normal business day and excludes Saturday/Sunday and public holidays.

 

HOW MUCH DOES DELIVERY COSTS?

The delivery amount depends on the total order value of your basket and delivery option you choose.

NB: Deliveries are made on weekdays only(excluding weekends) and during office hours (8am to 5pm). Deliveries times are estimated and are dependent on specific courier routes and road conditions.

 

Over R600 basket:

Standard Delivery (3-5 business days) = FREE

Express Delivery (2-3 business days) = R100

 

Under R600 basket:

Standard delivery (3-5 business days) = R60

Express Delivery (2-3 business days) = R160

 

The below chart shows SLA (days) for regional deliveries.

Destination Region Standard Delivery (days) Express Delivery (days)
Western Cape Central 3-5 2-3
Western Cape Regional 3-5 2-3
Gauteng Central 3-5 1-3
Gauteng Regional 3-5 1-3
kwaZulu-Natal Central 3-5 1-3
kwaZulu-Natal Central 3-5 1-3
Eastern Cape Central 3-6 1-3
Eastern Cape Regional 3-5 1-3
North West 3-5 2-3
Northern Cape Central 3-5 2-3
Northern Cape Regional 3-5 2-3
Mpumalanga Regional 3-5 2-3
Mpumalanga Central 3-5 2-3
Free State Central 3-5 1-3
Free State Regional 3-5 1-3
Limpopo Regional 3-5 2-3
Limpopo Central 3-5 2-3